Teamviewer

Welcome to ramskill martin web based services.  Your consultant will advise which one of the following services you should choose.

OPTION 1 – FULL DOWNLOADhttp://www.teamviewer.com/en/download/dyngate.aspx

OPTION 2 – QUICK SUPPORT – Login for our web based services QuickSupport

Download TeamViewer QuickSupport Download Quick Support

OPTION 3 – QUICK JOIN – Login for our web based services Quick Join

 

ramskill matin Quick Join ramskill martin Quick Join

OPTION 4 – BROWSER BASED – To access a ramskill martin presentation without downloading TeamViewer click on the following link top open your browser – http://go.teamviewer.com

Which version to use?

OPTION 1 – FULL SUPPORT – Download and install the full TeamViewer program which you are licenced to use when connected to ramskill martin.  Please call for further details.

OPTION 2 – QUICK SUPPORT – Download and run the file to obtain collaborative support where ramskill martin can take over your machine.  Two way audio and video is possible.  You may require your IT support assistance.

OPTION 3 – QUICK JOIN – Download and run the file to view a presentation provided by ramskill martin including two way audio and video.

OPTION 4 – BROWSER BASED – Obtain remote support or view a presentation via your browser, no download is necessary.  Audio and video cannot be transmitted either way.

TeamViewer Instructions

Four versions are available, described below and summarised in the table below.

 

Option 1 – Full version

Option 2 – Quick Support

Option 3 – Quick Join

Option 4 – Browser based

View a ramskill martin presentation

Tick

 

Tick

Tick

Tick

Hear audio across internet

Tick

Tick

Tick

x

See video across internet

Tick

Tick

Tick

x

Allow ramskill martin remote access

Tick

Tick

x

x

Record session

Tick

Tick

x

x

Transfer files

Tick

x

x

x

OPTION 1 – FULL VERSION – If we intend to make regular connections to provide presentations or remotely control your machine this is the preferred option for speed and ease of use.  You are licenced to use the full version when you are connected to ramskill martin.  IT support may be required to install the software.

OPTION 2 – QUICK SUPPORT– Allows ramskill martin to either provide a presentation online or to remotely access (take over) your machine.  Two way audio and video can be provided.  The session can be recorded (audio and video) and provided to you for future reference.  IT support may be required to install the software.

OPTION 3 – QUICK JOIN – Allows ramskill martin to provide an online presentation with audio and video.  Your machine cannot be remotely controlled.

OPTION 4 – BROWSER BASED – Allows ramskill martin to provide an online presentation but without audio or video.  Not preferred due to slower speed.  Audio connection is required by phone.

In all cases the necessary files or browser address can be found above.   Connection is covered when connected to ramskill martin by our licence, copy of which can be provided on request.